Goof Up by Hostmantis Shared Hosting in Singapore

Summary:HostMantis migrated the server for my wife’s painting site. They sent me the wrong server settings! And they were not even apologetic about it.Result: Website was down for multiple days. Background In Late October, They moved servers for my shared hosting account in Singapore. This week, while I was away on vacation, wife’s website has one awol. Backups missing, database missing (from account, cPanel defaults to the old server). Sunday morning surprise! Fortunately, yes, backups available. And Mrs is un aware- I did get alerts from Uptime Robot and Hetrix that the site was down, but we were on vacation and I chose not to disclose this to her. Hostmantis-c-Panel-error Hostmantis-Folder-Missing Hostmantis-missing-website Hostmantis-Backups-Missing Update: I am closing my HM account (hosting was paid through June 2022, Christmas came early!) and moving to Smallweb or Visualweb- ‘trophies’ from BF 2021. Dear Hostmantis Team, I received a series of messages for server migration from Hostmantis for my account/ domain minupandit.com. As of this week, I cannot access the site, and when I try to access the account through cPanel, I get an empty directory. Attaching screenshots: my account is still mapped to the ip 51.79.xxx.xx. I had changed the DNS settings to the ip mentioned in the October 24, 2021 email (extract posted below) – 51.79.231.3. But now the site is completely offline. Pl resolve. When I access my cPanel account from my hostmantis account, I get https://sgprm140.fastcpanelserver.com:2083 and not sgprm100.fastcpanelserver.com which is mentioned in the mail below. sgprm100.fastcpanelserver.com is in accessible. ping -c 3 sgprm100.fastcpanelserver.com ping: cannot resolve sgprm100.fastcpanelserver.com: Unknown host Routing for 51.79.231.3 seems to go haywire. ping -c 3 51.79.231.3 PING 51.79.231.3 (51.79.231.3): 56 data bytes 64 bytes from 51.79.231.3: icmp_seq=0 ttl=50 time=49.942 ms 64 bytes from 51.79.231.3: icmp_seq=1 ttl=50 time=191.883 ms 64 bytes from 51.79.231.3: icmp_seq=2 ttl=50 time=155.463 ms Message received on Sun, 24 Oct 2021 9:05:08 AM +0530 “The migration of server SGPRM60 is now complete! Account/Domain transferred: minupandit.com The new hostname and IP address of the server your account is located is now: sgprm100.fastcpanelserver.com 51.79.xxx.xx You will now need to update your nameservers at your domain registrar (where you registered your domain name) for any domains you have in your account to the following: sgprmns100.fastcpanelserver.com secns20.fastcpanelserver.com ”
This post was updated on 2021-11-05